DevOps services for IT infrastructure design and development

Preterion, an end-to-end IT service management provider from Sydney, Australia, wanted us to assist with a wide range of tasks and augment their internal team with our skillset. The customer is a cloud migration service provider, but has to deal with various tasks to enable the transition to the cloud for their clients. Preterion needed to augment their team with various skills to enable such services:

Linux-based DevOps software development
PHP-based CRM development
Development of a web-based app in Perl
Various fixes and improvements of existing cloud monitoring solutions
Ongoing cloud monitoring and support
Enabling CI/CD pipelines
IT Infrastructure management automation

Case Info

Location: Kellyville Ridge, NSW, Australia

Industry: Cloud management, IT Security, DevOps services

Partnership period: January 2017 – ongoing

Team size: 2 – 8 people

Team location: Kharkiv, Ukraine

Services: Cloud infrastructure design and development, DevOps-as-a-Service, Web Development, QA and testing, product and infrastructure monitoring

Expertise delivered: AWS cloud administration, DevOps services, microservices and containerization, Perl development, PHP development, DevOps support team, cloud monitoring solutions, Big Data solutions

Technology stack: AWS, Kubernetes, Docker, Ansible, Jenkins, PHP, Perl, MySQL, Linux

Project results

IT Svit has handled all the tasks successfully and currently provides ongoing support for various Preterion projects through a ticketing system. This customer is fully satisfied with our services and is able to engage with multiple projects like:

cloud architecture delivery and management,
web development and QA
various software maintenance and updates.

This allowed Preterion to engage with the projects that would otherwise be outside the scope of their abilities.

Significant skill set increase, enabling the customer to take on much more complex projects
Reduction of technical support ticket response time by nearly 50%
IT infrastructure management optimization and expenditure cuts by 25-30%

Challenges and implementation

The scope of IT Svit team involvement was the following:

Design and implementation of various cloud infrastructures
Bug fixes and deployment automation for multiple apps
CRM development and deployment
Multiple IT infrastructure management and optimization tasks (implementing xWiki backups, Your Backup tool, implementing Baruwa Spam Protection solution, etc.)

IT Svit handled all the tasks internally. Cristian simply described the task goals, and IT Svit has provided the team with the needed skills for the job. We delivered such results:

Timely and precise execution of all tasks
In-depth analysis of IT infrastructures at hand to identify possible bottlenecks
Proactive consulting on possible system improvements
Implementation of said improvements
Automation of infrastructure deployment & management through scripts
Providing the detailed developer documentation for each module built
Training the customer’s team to leverage the system best

Customer Feedback

Cristian Iconomu, Director at Preterion Pty Ltd

Given their successful track record and wide skill set, IT Svit now handles all our tasks internally, from full-scale projects to complex technical portions. Their integrity, responsiveness, and compelling price point continue to promote a productive partnership.